Politique de confidentialité
Store: Nestoreliving
Address: Via Raffaele Isoldi 8, 84035 Polla, Salerno, Italy
Email: contact@nestoreliving.com
Phone: +39 3169093965
Business Owner: Daniel Lorusso
1. Personal Information We Collect
When you visit the Nestoreliving website, create a customer account, place an order, subscribe to marketing communications, or contact our customer support team, we may collect personal information required to operate our store, provide our services, process your purchases, and improve your shopping experience.
Identity and Contact Information: This may include your full name, billing address, shipping address, email address, telephone number, and any additional information you voluntarily provide when placing an order or communicating with Nestoreliving.
Payment Information: Payments are securely handled by authorised third-party payment providers. Nestoreliving does not directly store your complete credit card or debit card details. Payment providers process payment information in accordance with their own privacy notices, security standards, and applicable legal requirements.
Order and Transaction Information: We may collect information relating to your purchases, including products ordered, selected options or variants, billing and shipping information, transaction records, order status, cancellations, returns, refunds, and communications with our customer support team.
Technical and Usage Information: When you browse or interact with our website, certain technical information may be collected automatically, including your IP address, browser type, device type, operating system, language preferences, referring website, pages visited, session information, and general website activity.
2. How We Use Your Personal Information
Nestoreliving may use your personal information for the following purposes:
- To receive, process, manage, and fulfil customer orders.
- To organise packaging, shipping, tracking, and delivery of purchases.
- To securely process payments and verify transactions.
- To provide customer assistance and respond to enquiries, requests, or complaints.
- To manage cancellations, returns, withdrawal requests, exchanges, and refunds.
- To send important communications regarding your orders, purchases, or customer account.
- To detect, investigate, and prevent fraudulent, suspicious, or unauthorised transactions.
- To improve our website, products, services, functionality, and overall customer experience.
- To comply with accounting, taxation, consumer protection, regulatory, and other legal requirements.
- To send promotional or marketing communications where you have provided consent or where such communications are otherwise permitted by applicable law.
3. Legal Grounds for Processing Under the GDPR
Where the General Data Protection Regulation or other applicable European data protection legislation applies, Nestoreliving processes personal information on one or more of the following legal grounds:
- Consent: Where you have voluntarily and clearly agreed to a particular use of your personal information.
- Contractual necessity: Where processing is necessary to process your order, complete your purchase, deliver your products, or provide services you have requested.
- Legal obligation: Where processing is required for Nestoreliving to comply with applicable laws, regulations, taxation requirements, or other legal obligations.
- Legitimate interests: Where processing is reasonably necessary to operate and protect our business, prevent fraud, maintain website security, improve our services, or provide customer support, provided that these interests do not override your fundamental rights and freedoms.
4. How We Share Personal Information
Nestoreliving does not sell personal information. We may share limited personal information with trusted third-party providers only where reasonably necessary to operate our online store, process and deliver orders, provide our services, protect our business, or fulfil legal obligations.
Your information may be shared with:
- Payment gateways, financial institutions, banks, and transaction processing providers.
- Shipping carriers, postal services, fulfilment centres, warehouses, and courier partners.
- Website hosting, ecommerce, cloud storage, and technical infrastructure providers.
- Analytics, website performance, and traffic measurement providers.
- Email, marketing, advertising, and customer communication platforms.
- Customer service and order management providers.
- Fraud prevention, cybersecurity, and identity verification providers.
- Professional advisers, including accountants, auditors, and legal advisers.
- Government authorities, regulators, courts, or law enforcement agencies where disclosure is required by applicable law.
Third-party service providers are expected to handle personal information securely and confidentially and to use such information only for the authorised purposes for which it has been provided.
5. Cookies and Related Technologies
Nestoreliving may use cookies, pixels, local storage, and similar technologies to operate our website, support essential ecommerce functions, remember customer preferences, analyse website usage, measure performance, improve security, and provide a more relevant online shopping experience.
Cookies may include:
- Strictly necessary cookies required for essential website, cart, and checkout functionality.
- Preference cookies used to remember choices such as language, location, or display preferences.
- Analytics cookies used to understand website traffic and how visitors interact with our website.
- Marketing cookies used to measure advertising performance and provide relevant promotional content where permitted.
You may manage, restrict, or disable cookies through your browser settings or through any cookie management tool provided on our website. Please note that disabling certain essential cookies may prevent some website functions from operating correctly.
6. Protection of Personal Information
Nestoreliving uses appropriate technical, administrative, and organisational measures designed to protect personal information against unauthorised access, accidental loss, alteration, misuse, disclosure, destruction, or other unlawful processing.
These safeguards may include secure website connections, controlled access to information, trusted payment processing services, security monitoring, and appropriate internal data-handling procedures.
However, no method of internet transmission, electronic storage, or information security can be guaranteed to be completely secure. For this reason, we cannot guarantee absolute protection against every possible security threat or incident.
7. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy and to meet our legal, regulatory, contractual, and operational requirements.
Information may be retained for longer periods where required to:
- Complete transactions and provide ongoing customer support.
- Maintain accounting, taxation, financial, and business records.
- Comply with applicable legal or regulatory requirements.
- Handle complaints, disputes, returns, refunds, or payment-related matters.
- Detect and prevent fraud and protect our legal rights and interests.
- Enforce our agreements, policies, and applicable terms.
When personal information is no longer required for the purposes for which it was collected or for applicable legal requirements, it may be securely deleted, anonymised, or otherwise disposed of in accordance with applicable law.
8. International Transfers of Personal Information
Some service providers used by Nestoreliving may process or store personal information in countries outside Italy, the European Economic Area, or your country of residence.
Where personal information is transferred internationally, Nestoreliving takes reasonable steps to ensure that appropriate safeguards and lawful transfer mechanisms are used, which may include adequacy decisions, legally recognised contractual protections, or other mechanisms permitted under applicable data protection legislation.
9. Your Data Protection Rights
Depending on your location and the data protection laws applicable to you, you may have the right to:
- Request access to personal information that we hold about you.
- Request correction of personal information that is inaccurate, outdated, or incomplete.
- Request deletion of your personal information where permitted by applicable law.
- Request restriction of certain personal information processing activities.
- Object to processing carried out on the basis of legitimate interests.
- Withdraw your consent at any time where processing relies on your consent.
- Request a portable copy of certain personal information where applicable.
- Object to or opt out of direct marketing communications.
- Submit a complaint to an appropriate data protection supervisory authority.
These rights may be subject to applicable legal restrictions, identity verification procedures, record-retention requirements, or other lawful exceptions.
To submit a privacy request, please contact us at:
10. Marketing and Promotional Messages
Where you have subscribed to marketing communications or where marketing is otherwise permitted by applicable law, Nestoreliving may send newsletters, promotional offers, product updates, new arrival announcements, discounts, and other marketing communications.
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the relevant communication or by contacting us at:
Unsubscribing from promotional communications will not prevent Nestoreliving from sending essential transactional or service-related communications concerning your orders, payments, deliveries, refunds, account security, withdrawal requests, or customer service enquiries.
11. Children's Personal Information
The Nestoreliving website is not intended for children under the age of 16, and we do not knowingly collect personal information directly from children without appropriate parental, guardian, or other legally required consent.
If we become aware that personal information relating to a child has been collected without valid authorisation, we will take reasonable steps to delete or otherwise appropriately handle that information where required by applicable law.
12. Links to External Websites
Our website may contain links to third-party websites, payment services, social media platforms, or other online services that are independently operated.
Nestoreliving does not control and is not responsible for the privacy practices, security measures, availability, policies, or content of third-party websites or services. We recommend reviewing the applicable privacy policy before providing personal information to any external service.
13. Automated Processing and Fraud Prevention
Nestoreliving and its service providers may use automated tools and systems to identify, detect, and prevent potentially fraudulent, suspicious, or unauthorised transactions and activities.
These systems may evaluate information including transaction patterns, billing and shipping information, device information, IP addresses, payment history, and customer account activity.
Where required under applicable law, you may have the right to request human review of a decision that significantly affects you where that decision was made solely through automated processing.
14. Changes to This Privacy Policy
Nestoreliving may update or revise this Privacy Policy from time to time to reflect changes to our business operations, services, technology, legal requirements, or personal information processing practices.
The most recent version of this Privacy Policy will be published on this page. Any updated provisions will become effective when published unless another effective date is specified or applicable law requires additional notice.
We encourage you to review this Privacy Policy periodically to remain informed about how Nestoreliving collects, uses, protects, and processes personal information.
15. Contact Information
If you have questions about this Privacy Policy, wish to exercise any applicable privacy rights, or require further information regarding how Nestoreliving processes your personal information, please contact us using the details below.
Nestoreliving
Business Owner: Daniel Lorusso
Address: Via Raffaele Isoldi 8, 84035 Polla, Salerno, Italy
Email: contact@nestoreliving.com
Phone: +39 3169093965
Customer Support Hours
Monday – Friday: 9:00 AM – 6:00 PM (CET)
Saturday & Sunday: Closed
Business days mean Monday through Friday, excluding public holidays observed in Italy.